Tuesday, October 19 2021

WESTLAKE, Texas – (COMMERCIAL THREAD) – Schwab Retirement Plan Services, Inc. achieved the highest ranking for overall satisfaction in the 2021 US JD Power Retirement Plan Digital Satisfaction Study. Charles Schwab also ranked first in the large plan segment in the JD Power 2020 (equality) and 2019 pension plan participant satisfaction surveys and in the 2018 U.S. group retirement satisfaction survey.

“Securing a premium spot in each of the past four years demonstrates the value of our strategy ‘through the eyes of the customers’ and our strong commitment to serving employers and their employees,” said Brian Bender, Head of Services at Schwab pension scheme. “This year’s ranking is particularly meaningful considering that so many people have worked remotely over the past 18 months and rely heavily on digital channels to engage with us. It is gratifying to see that our continued investment in digital solutions is effectively supporting the plan members we serve.

With an overall satisfaction score of 725, Schwab Retirement Plan Services obtained the highest score among the 17 providers in the study, 22 points above the second provider and 50 points above the industry average.

In addition to the highest overall satisfaction score, Schwab Retirement Plan Services also achieved the highest score for each of the study factors contributing to overall satisfaction, including:

  • Navigation

  • Visual appeal

  • Speed

  • Information / content (including account overview, login, account management and investment performance review)

About Charles Schwab

At Charles Schwab, we believe in the power to invest to help people create a better future. We’re used to challenging the status quo in our industry, innovating in ways that benefit the investors, advisors and employers who serve them, and championing our clients’ goals with passion and integrity.

More information is available at www.aboutschwab.com. follow us on Twitter, Facebook, Youtube, and LinkedIn.


Results are not guaranteed.

Schwab Retirement Plan Services, Inc. received the highest numerical score in the 2021 US JD Power Retirement Plan Digital Satisfaction Study. Charles Schwab also received the highest numerical score in the Large Plans segment in JD Power 2020 (Tie) and 2019 Pension Plan Participant Satisfaction Surveys and the 2018 U.S. Group Retirement Satisfaction Survey on Participant Satisfaction with their Pension Plan Provider. Your experiences may vary. Visit jdpower.com/awards. “Charles Schwab” refers to Charles Schwab & Co., Inc. for the purposes of the 2018, 2019 and 2020 awards.

The Charles Schwab Corporation provides services to pension and other benefit plans and members through its separate but affiliated companies and subsidiaries: Charles Schwab Bank, SSB; Charles Schwab Trust Bank; Charles Schwab & Co., Inc .; and Schwab Retirement Plan Services, Inc. Trust, custody and deposit products and services are available through FDIC member Charles Schwab Bank, SSB and Charles Schwab Trust Bank. Schwab Retirement Plan Services, Inc. is not a pension plan or member trustee and only provides record keeping and related services.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, fund management and financial advisory services to individual investors and advisors. in independent investment. Its brokerage subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a full range of investment services and products, including a wide selection of mutual funds; financial planning and investment advice; stock-based pension plan and compensation plan services; business monitoring and compliance solutions; referrals to independent commissioned investment advisers; and custody, operations and trading support for independent and remunerated investment advisers through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and Equal Housing Lender), provides banking and credit services and products. More information is available at www.schwab.com and www.aboutschwab.com.

Brokerage products: Not FDIC insured No bank guarantee May lose value

© 2021 Schwab Retirement Plan Services, Inc. All rights reserved.


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