Representative Norton voices concern over Thrift Savings Plan

U.S. Representative Eleanor Holmes Norton (D-DC) recently forwarded correspondence to the Federal Retirement Thrift Investment Board, noting concerns about voters having difficulty accessing their Thrift Savings Plan (TSP) accounts.

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“I write with serious concern about the new Thrift Savings Plan (TSP) online system,”
Norton wrote to Federal Retirement Thrift Investment Board Acting Chairman David A. Jones. “Several District of Columbia residents have contacted me about their inability to access their TSP information and investments and to contact TSP customer service representatives.”

Norton said the new TSP online system required some participants to change passwords and other account information and wait for a security code to be mailed, delaying account access for weeks.

Additionally, Norton noted that voters made efforts to contact the TSP ThriftLine for assistance, which resulted in being put on hold for several hours and then being disconnected before speaking to anyone.

“It appears that the Federal Retirement Thrift Investment Board (Board) was not ready to launch the new system,” Norton concluded. “I request that you respond in writing by June 17, 2022, outlining what steps the Board has taken to prepare for the launch of the new system, the cause of these issues and how they are being resolved. Federal employees and retirees must have access to their investments in the TRP. »

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